On Kobæk Beach Conference Center, we focus on continuously monitor service quality and customer satisfaction.

Here's what our customers think about us.
Our customer satisfaction surveys carried out in collaboration with Forespring A / S, a Danish Conference Centres Association has chosen as the independent research agency. Last completed measurement period: 1 May-31 October 2010


In what capacity were you at Kobæk Beach?

Course leader	44%
Guest Lecturer	0%
Course Organiser	49%
Other	7%

What was the purpose of the conference / course?

Education	18%
Seminar / conference / lecture	40%
Briefing	11%
Evolving working meeting	19%
Product Showcase	2%
Social Meeting / Team Building	11%
Other	0%

All things considered, how satisfied are you with Kobæk Beach?

Very satisfied
Satisfied	28%
Dissatisfied	0%
Very dissatisfied	0%

Will you be able to recommend Kobæk Beach to others?

Yes, and I've already done it	46%
Yes	47%
Maybe	7%
No.	0%

To what degree do you want in the next 12 months using Kobæk Beach?

In more	13%
As much	67%
To a lesser degree	21%

How was your experience of our employees empathy in your event?

Very satisfactory	70%
Satisfactory	30%
Unsatisfactory	0%
Very unsatisfactory	0%

How attractive do you think Kobæk Beach - all in all - compared to other training sites as you are aware?

More attractive	54%
Equallyattractive	42%
Less attractive	4%

How do you expect in general, your need for use of conference centers will be in the next 12 months?

Ascending	7%
Unchanged	82%
Descending	11%

If you were free to choose convention center, would you choose Kobæk Beach again?

Yes	86%
No.	14%

How did youquality of the service you modlog in lorbindelse booking and planning all your conference stay?

Særerdeles satisfactory	58%
Very satisfactory	28%
Tilfrredsslillende	4%
Utlilfredsstillende	2%
Very utlilfredsslillende	0%
Not benytlet	9%

How would you assess our ability to keep what was promised?

Særerdeles satisfactory	53%
Verysatisfactory	39%
Tilfrredsslillende	7%
Utlilfredsstillende	0%
Very utlilfredsslillende	0%
Not benytlet	2%

How did you experience the quality of service you received at our reception? ">

Særerdeles satisfactory	61%
Very satisfactory	33%
Tilfrredsslillende	5%
Utlilfredsstillende	0%
Very utlilfredsslillende	0%
Notbenytlet	0%

How do you assess the quality of the technical means?

Særerdeles satisfactory	37%
Very satisfactory	35%
Tilfrredsslillende	16%
Utlilfredsstillende	4%
Very utlilfredsslillende	2%
Not benytlet	7%

How did you experience the quality of service. you received from our staff in connection with your use all our conference rooms?

Særerdeles satisfactory	47%
Very satisfactory	37%
Tilfrredsslillende	11%
Utlilfredsstillende	0%
Very utlilfredsslillende	0%
Not benytlet	5%

How do you assess the quality of the method that was served at the restaurant?

Særerdeles satisfactory	44%
Very satisfactory	39%
Tilfrredsslillende	14%
Utlilfredsstillende	4%
Very utlilfredsslillende	0%
Not benytlet	0%

How would you rate the service was provided in the restaurant in connection with the serving?

Særerdeles satisfactory	51%
Very satisfactory	40%
Tilfrredsslillende	9%
Utlilfredsstillende	0%
Very utlilfredsslillende	0%
Not benytlet	0%

How do you clean your room? Særerdeles satisfactory 33% Very satisfactory 44% Tilfrredsslillende 5% Utlilfredsstillende 4% Very utlilfredsslillende 0% Not benytlet 14%

How do you evaluate the cleaning of conference rooms and group you used during your stay?

Særerdeles satisfactory	37%
Very satisfactory	53%
Tilfrredsslillende	11%
Utlilfredsstillende	0%
Very utlilfredsslillende	0%
Not benytlet	0%

How do you assess the general maintenance of the convention center?

Særerdeles satisfactory	23%
Very satisfactory	51%
Tilfrredsslillende	25%
Utlilfredsstillende	2%
Very utlilfredsslillende	0%
Not benytlet	0%

Some problems arose during your event?

Yes	5%
No.	95%

How would you assess the way our staff solved the problem?

Very satisfactory	33%
Tilfrredsslillende	0%
Utlilfredsstillende	67%
Very utlilfredsslillende	0%

Did you even conference take place?

Yes	72%
No.	28%

What had influence on / was decisive for your choice?

Had seen this pa Internet	10%
Had prøet it before	72%
Had recommended	7%
Had seen advertisements	0%
Danish Conference Centres Handbook	0%
Danish Conference Centre's Booking Service	7%
Other	0%

Was it the first time youtook this convention center?

Yes	25%
No.	75%

How many times have you within the last 12 months including a residence, used this conference center?

1 time	30%
At least 2 times but not more than 5 times	53%
More than 5 times	16%